Privacy policy.

This Privacy Policy describes how Urban Cairn Tech Solution ("we", "our", "us"), a sole-proprietorship MSME registered in India (Udyam: UDYAM-GJ-03-0077762 · GSTIN: 24ETKPD1689B1ZU), collects, uses, and shares information about you when you visit this website or engage our services.

1. What we collect

We collect only what's necessary to respond to you and operate the site:

• Contact details you submit through forms (name, phone, email, business type, project interest, optional message).
• Anonymized analytics — page views, device type, referrer, country/region — via Google Analytics and Microsoft Clarity (heatmaps, no personal video).
• Standard server logs (IP, user-agent, timestamp) retained briefly for security.

We do not collect financial information, government IDs, biometric data, or sensitive personal information through this website.

2. How we use it

• To respond to your inquiry, schedule a strategy call, or send you a quote you requested.
• To improve site performance and user experience based on aggregated analytics.
• For invoicing and tax compliance once you become a paying client (GST records as required by Indian law).

3. Cookies & analytics

We use first-party preferences (e.g., promo strip dismissal, A/B variant assignment) stored in your browser's localStorage. Third-party analytics scripts (Google Analytics 4, Microsoft Clarity) load only if you continue browsing past the first page; you can block them via your browser's tracking-protection settings or opt-out tools (e.g., Google's Ads Settings).

4. Sharing

We do not sell your data. We share information only with:

• Service providers we use to operate (EmailJS for form delivery, GitHub Pages for hosting, Calendly for scheduling, WhatsApp for direct messaging) — bound by their own privacy policies.
• Government / legal authorities when legally required (court orders, tax notices).

5. WhatsApp messaging

If you contact us via WhatsApp or click a "WhatsApp" button on the site, the conversation occurs on Meta's WhatsApp platform under their privacy terms. We log the conversation in our internal records for project context.

6. Data retention

We retain inquiry messages for up to 24 months unless you ask us to delete them. Project-related records (contracts, invoices, code repositories) are kept for the longer of (a) the duration of our engagement, or (b) the period required by Indian tax/MSME law.

7. Your rights

• Access — ask what we have about you.
• Correction — fix anything inaccurate.
• Deletion — ask us to delete your inquiry data (subject to legal retention).
• Withdrawal — opt out of any future contact.

Email urbancairn1@gmail.com with the subject "Privacy request" and we'll action it within 30 days.

8. Security

We use TLS for all data in transit, follow least-privilege access for credentials, and perform routine security reviews. No system is perfectly secure; if you believe your data has been compromised, contact us immediately.

9. Children's data

This site is not directed at children under 18. We do not knowingly collect data from minors.

10. Changes

We'll update this page when our practices change. Material changes will be announced on this page with a new "Last updated" date.

11. Contact

Urban Cairn Tech Solution · Rahulkumar (proprietor) · India · remote, IST 9-9 Mon-Sat · urbancairn1@gmail.com · +91 93135 60694

Related: Terms of Service